Returns must be processed within 14 days of shipment receipt for any problems or concerns with merchandise. The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund or exchange. All exchanges dependent on existing stock.
Under these circumstances we cannot refund any postage charges with the exception of faulty or incorrectly shipped items. All returned items must be in a re-sellable, like new condition.
All customers will receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Hex UK at the company's expense. The customer will be notified of said return by a service representative.
Hex UK will not issue refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange/refund option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
Refunds are only issued for items purchased on hexbrand.co.uk. For items purchased outside of hexbrand.co.uk, please contact the original seller.
Please enter the email address and the order number from your email confirmation to begin the return process.
How long does it take to process a return? Once the returned item arrives in our warehouse, it may take up to 5 business days to process. It normally does not take this long, however in some cases it may. All returns/replacements are processed as quickly as possible.
Replacements: After inspection, the return is then processed through our system (up to 5 business days) and a replacement item(s) will be issued (1 business days processing) and will ship via DPD (next business day delivery). If your item fails to meet your return criteria, we will contact you with your options to proceed.
Refunds: After inspection, the return is then processed through our system (up to 5 business days) and a refund will be issued (1 business days processing). You should see the credit on your account (3-5 business days, dependent on bank). If your item fails to meet your return criteria, we will contact you with your options to proceed. Replacements and refunds issued will be for the item purchase price only.
Should you have any questions, please feel free to contact us at firstname.lastname@example.org