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FAQs

How Do I Contact Hex Customer Service?

You can reach the HEX Customer Service team by calling 01179 803 300 ext 204 or by sending us an email at support@hexbrand.co.uk

 

Where Do I Send Media and PR Enquiries?

Please email support@hexbrand.co.uk and your query will be passed to the relevant person.

 

How Do I Cancel My Order?

If you need to cancel your order, please send an email to support@hexbrand.co.uk with order ID found on your email confirmation.

 

Do Hex Cases Work With Wireless Charging Capable iPhones?

The short answer, is Yes.

With the release of the iPhone 8, iPhone 8+, and iPhone X, Apple has introduced wireless charging capabilities. Our cases are designed to protect your phone without obstructing the wireless charging signal but theres a few things you should know.

 

Focus Case
No known issues.

Solo Wallet
The more cards you have in your solo wallet, the further away the charging service is which can cause an issue. It is not recommended to have your credit cards between the charging platform and your phone due to the possiblity that your cards could be demagnetized so we recommend removing your phone from the case.

Icon Wallet
Please ensure your case is closed with the elastic strap not sitting between the charging pad an the case.

 

Overall, due to the numerous variety of chargers and charger manufacturers in the market, we recommend that you remove your phone from the case to ensure the best wireless connection when utilizing the wireless charging feature. This also prevents any issues with possible demagnetization of your credit cards, yet our tests did not cause any issues with our credit cards.

We cannot guarantee compatibility with every charger or guarantee the performance tendencies of the various chargers, but did find that using a power block with your charging pad rather than a computer usb port is recommended for consistency.

 

How Do I Remove My Phone From My Hex Case?

Icon Wallet Case

Hold your iPhone bottom up with 2 hands and the glass facing out. Hold the right side firmly while with your left hand, apply stead pressure to the plastic phone bed allowing the bottom left corner of your phone to separate from the case. Then simply use your finger or thumb to pull the phone out of the phone case bed. Be careful not to apply pressure to the glass face of the phone. Take your time and keep from over bending the plastic bed to ensure it does not crack.

 

Are The Bags Waterproof?

No, they are not. However, they are treated to provide water resistance.

 

What Kind Of Leather Is Used In Hex Products?

Genuine Cow Leather

 

What Kind Of Warranty Does my Hex Product Have?

Warranty Information

Hex Designs ("HEX") warranty obligations for the Hex product you have just purchased (the "Product") are limited to the terms set forth in this document. Hex warrants the Product against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period"). HEX products may only be replaced once during the year warranty period with valid proof of purchase. If a defect arises and a valid claim is received by Hex within the Warranty Period, at its option, HEX will repair the Product or exchange the Product with a functionally equivalent product, colors and fabrics (canvas, leather, etc) may vary as styles are discontinued. Hex warrants repaired Products and replacement Products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days. If the Product is exchanged, the replacement product becomes your property and the Product returned becomes Hex's property. When a refund is given, the Product becomes Hex's property.

Exclusions and Limitations

Hex's limited warranty applies only to the Product. The warranty does not apply to any non-Hex product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-Hex product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

HEX reserves the right to deny any warranty replacement claims made and void any or all warranties on any HEX product if the claim is determined invalid or fraudulent at the discretion of HEX.

No Other Warranties

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Hex specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Hex cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Hex reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Damages Limitation

To the maximum extent permitted by law, Hex is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Hex product.

Consumer Protection

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Hex's liability is limited, at its sole option, to replacement or repair of the product.